Netlinks
ABN: 60034899446
Last Updated: January 2025

1. Introduction

This Privacy Policy explains how Netlinks collects, uses, stores, and protects your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

2. What Information We Collect

Information you give us:

• Name and contact details (email, phone number, address)
• Business name and website details
• Payment and billing information
• Content and files you provide for your website or marketing
• Communications with us (emails, phone calls, messages)

Information we collect automatically:

• IP address and browser type
• Pages you visit on our website
• How you found us (referral source)
• Device information (desktop, mobile, tablet)
• Cookies and similar tracking data (see Section 8)

Information from third parties:

• Analytics data from Google Analytics
• Advertising data if you use our digital marketing services
• Payment confirmation from payment processors

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Communicate with you about your projects
• Send invoices and process payments
• Respond to your enquiries and support requests
• Send service updates and important notices
• Send marketing communications (only if you’ve opted in)
• Analyse website traffic and improve user experience
• Comply with legal obligations

We will never sell your personal information to third parties.

4. Who We Share Your Information With

We may share your information with:

Service providers who help us run our business:

• Hosting and server providers
• Payment processors
• Email and communication platforms
• Analytics providers
• Domain registrars

Third parties when required:

• To comply with legal obligations or court orders
• To protect our rights, safety, or property
• With your consent

All third-party providers we use are required to protect your information and only use it for the purposes we specify.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. This includes:

• Secure servers and hosting infrastructure
• SSL encryption on our website
• Password protection and access controls
• Regular security updates and monitoring

However, no system is 100% secure. While we do our best, we cannot guarantee absolute security of data transmitted over the internet.

6. Data Retention

We keep your information for as long as necessary to provide our services and comply with legal obligations. Generally:

• Active client information is kept for the duration of our relationship
• Financial records are kept for 7 years (as required by Australian tax law)
• Website analytics data is retained according to platform defaults
• We delete or anonymise data when it’s no longer needed

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Correct any inaccurate or outdated information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Complain if you believe we’ve mishandled your information

To exercise any of these rights, contact us using the details in Section 13.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience.

What are cookies? Cookies are small files stored on your device that help websites remember your preferences and understand how you use the site.

Cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing cookies: Used if you interact with our advertising (Google Ads, Meta Pixel)

Managing cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

• Pages visited and time spent on site
• How you arrived at our website
• General location (city/country level)
• Device and browser information

This data is aggregated and does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last Updated” date. Significant changes will be communicated to active clients.

13. Contact Us

If you have questions about this Privacy Policy, want to access or correct your information, or wish to make a complaint, contact us:

Netlinks
Phone: 0448 399 811
Email: [Insert your email]
Website: netlinks.com.au

14. Complaints

If you’re not satisfied with how we’ve handled your information, you can lodge a complaint with us via our contact form.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.